Do the Right Thing…Even When It's Tough in the Short Term - Steve Satterwhite

Posted by | December 09, 2013 | Uncategorized | No Comments

Thank you to Steve Watkins and Investor’s Business Daily for interviewing us for this article: Do the Right Thing Even When It’s Tough in Short Term

I was contacted by Steve after he read my recent book, Above the Line: How the Golden Rule Rules the Bottom Line.  We had a great discussion about what it means to Do the Right Thing. Steve was curious about a story we told in our book.

It’s a story about when one of our clients ran into some hard times after they purchased another IT services firm, and it didn’t work out. To mitigate some of their mistakes, the client cut back on the work we were doing for them and decided to bring some of that work in house instead of outsourcing it with us.

But, they needed people to do the work in house. In our outsourcing agreement, we had great people who were already doing outstanding work for this client. The client trusted them. And the customers loved them.

So, we thought, why not allow our people to go work for the client?

Yes, it could hurt our revenue stream in the short term. But, you know what?  It was the right thing to do. And we did it.

Because at that moment, it was more important to lift up the lives and careers of our people. Our first intent was to keep them employed in a great job that lights them up. All of this was way more important than to singularly focus on our revenue and profit numbers.

And that’s what Steve Watkins at Investor’s Business Daily was excited to talk about. About how sometimes, you just have to do the right thing, even when the right thing may set you back in the short term.

But in the long term, I truly believe that there is a perfect accounting system in the Universe. And, as it turns out, our good deed paid us back 10X in other opportunities.

Thank you Steve. And thank you Investor’s Business Daily.


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